What information do I need to make a claim?
Claims are administered by Shepherds Friendly or by Covéa Life Limited. Please double check your policy documentation to see which insurance provider administers your policy. This information can be found in the claims section of your Policy Wording.
When you first make contact with the insurer, they’ll ask for some basic information such as policy number, name and address of life insured, what is being claimed for (death or terminal illness) and the date that occurred. Lastly the callers contact details and their relationship to the life insured.
Additionally they may request any proof required to validate the claim. Examples of the type of information and proof that may be required include:
Proof of the life insured’s age, for example a birth certificate if not provided during application;
Proof of death or terminal illness e.g. an original death certificate or evidence of any fatal accident such as a coroner’s report, police report, list of missing persons, airline passenger manifest, report from the attending consultant who has diagnosed the life insured with a terminal illness;
Proof of the right of the claimant to receive the cover amount e.g. grant of probate, the life insured’s will, trust deed, letters of representation or administration.
When you first make contact with the insurer, they’ll ask for some basic information such as policy number, name and address of life insured, what is being claimed for (death or terminal illness) and the date that occurred. Lastly the callers contact details and their relationship to the life insured.
Additionally they may request any proof required to validate the claim. Examples of the type of information and proof that may be required include:
Proof of the life insured’s age, for example a birth certificate if not provided during application;
Proof of death or terminal illness e.g. an original death certificate or evidence of any fatal accident such as a coroner’s report, police report, list of missing persons, airline passenger manifest, report from the attending consultant who has diagnosed the life insured with a terminal illness;
Proof of the right of the claimant to receive the cover amount e.g. grant of probate, the life insured’s will, trust deed, letters of representation or administration.
Updated on: 25/09/2023
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