How do I make a claim?

Please double check your policy documentation to see which insurance provider administers your policy. This information can be found in the claims section of your Policy Wording.

If your policy is administered by Shepherds Friendly, to make a claim, simply fill out the online claim form below – and they’ll take care of the rest.

Online Claims Form:
Shepherds Friendly Claims Form

Shepherds Friendly Claims Telephone Number:
0161 495 6499

Postal Address:
Shepherds Friendly Society
Haw Bank House
High Street
Cheadle
Cheshire
SK8 1AL

If your policy is administered by Covéa Life Limited, in the event of a claim, the person making the claim should initially contact Covéa directly about the life insured’s death or terminal illness as soon as they can. Covéa can be contacted either by phone, email, or in writing – please see the contact details below.

Covéa Life Claims Telephone Number:
0333 130 4546
Opening hours: 9am - 5pm

Email:
fspclaimspost@coveainsurance.co.uk
Please provide your contact information when sending an email

Postal Address:
Covéa Life Limited
A&B Mills
Dean Clough
Halifax
HX3 5AX

Before a claim can be paid, the insurer will need to receive a completed claim form together with certain information and proof to validate the claim. They will only ask for the information and proof needed to process a claim.

Examples of the type of information and proof that may be required include:

Proof of the life insured’s age, for example a birth certificate if not provided during application;
Proof of death or terminal illness e.g. an original death certificate or evidence of any fatal accident such as a coroner’s report, police report, list of missing persons, airline passenger manifest, report from the attending consultant who has diagnosed the life insured with a terminal illness;
Proof of the right of the claimant to receive the cover amount e.g. grant of probate, the life insured’s will, trust deed, letters of representation or administration.

Updated on: 25/09/2023