Who do I contact if I have a query about a claim?

Claims are administered by Shepherds Friendly and Covéa Life Limited. Please double check your policy documentation to see which insurance provider administers your policy. This information can be found in the claims section of your Policy Wording.
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For claims administered by Shepherds Friendly, you can speak to their specialist claims team by contacting their claims telephone number.
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Shepherds Friendly Claims Telephone Number:
0161 495 6499
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For claims administered by Covéa Life Limited, you can speak to Covéa’s specialist life claims team by contacting their helpline.
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Covéa Life Helpline:
0333 130 4546
Opening hours: 9am - 5pm